Privacy Policy
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Anand Clinic
Effective date: Jul 5, 2026
Introduction
Anand Clinic ("we," "us," or "our") operates the website www.anand-clinic.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information when you visit our Site. Please read it carefully. By using our Site, you agree to the practices described here.
This policy applies to information collected through our website only. It does not cover the separate privacy practices of our electronic medical record (EMR) and scheduling provider, or the protected health information we maintain as part of your medical treatment, which is governed separately (see "Appointment Scheduling and Your Health Information" and "HIPAA" below).
Information We Collect
Information you provide directly
If you contact us through the Site (for example, a contact form, newsletter signup, or general inquiry), we may collect your name, email address, phone number, and any information you choose to include in your message.
Information collected automatically
When you visit the Site, we may automatically collect certain technical information, including your IP address, browser type, device type, pages viewed, links clicked, and the dates and times of your visits. We collect this through cookies and similar technologies (see "Cookies, Analytics, and Advertising" below).
We do not intend to collect health information through this Site
Please do not send us detailed medical information, symptoms, or diagnoses through website contact forms or email, as these channels are not secure and are not part of your medical record.
Appointment Scheduling and Your Health Information
Our "Book an Appointment" page directs you to a scheduling tool provided by our third-party electronic medical record (EMR) provider. When you click to schedule an appointment, you leave our website and enter a system operated by the EMR Vendor.
Any information you provide through that scheduling tool (such as your name, date of birth, contact details, or reason for visit) is collected and processed by the EMR Vendor on our behalf, under a Business Associate Agreement and in accordance with their privacy practices and applicable law, including HIPAA. We encourage you to review their Privacy Policy.
Information you provide for the purpose of scheduling or receiving care becomes part of your medical record and is protected as described in our Notice of Privacy Practices (see "HIPAA" below).
How We Use Information
We use the information collected through our Site to:
Respond to your inquiries and requests
Facilitate appointment scheduling by directing you to our EMR provider's tool
Send communications you have requested, such as newsletters or practice updates
Understand how visitors use our Site and measure the effectiveness of our advertising
Operate, maintain, and improve our Site
Comply with legal obligations
Cookies, Analytics, and Advertising
Our Site uses cookies and similar technologies to operate the Site, understand how visitors use it, measure our advertising, and improve performance.
Essential cookies
Some cookies are necessary for the Site to function properly, such as those that enable core navigation and security. The Site may not work correctly without them.
Google Analytics
We use Google Analytics to understand how visitors interact with our Site, such as which pages they view, how they navigate, and how long they stay. Google Analytics collects information such as your IP address, device and browser type, and on-site activity. This helps us improve the Site and the information we provide. Google provides more information about how it uses this data at [https://policies.google.com/privacy] and offers a browser opt-out tool at [https://tools.google.com/dlpage/gaoptout].
Google Ads and Conversion Tracking
We advertise our practice through Google Ads. To understand which ads are effective, we use conversion tracking, which records certain actions visitors take on our Site after arriving, specifically when a visitor clicks the "Book an Appointment" link or submits our contact form. This allows us to measure how many people who see or click our ads go on to take these actions.
This conversion tracking is designed to measure that an action occurred, not to collect the details of your health, the reason for your visit, or any information you enter into the scheduling tool or your medical record. Conversion and advertising data may be processed by Google in accordance with its policies. You can learn about Google's advertising practices and manage your ad personalization settings at [https://policies.google.com/technologies/ads] and [https://adssettings.google.com].
Managing cookies
You can control or disable cookies through your browser settings, and you can use the opt-out tools linked above. Disabling cookies may affect how parts of the Site function.
Data Retention
We retain information collected through the Site only as long as necessary for the purposes described in this Privacy Policy, including to respond to your inquiries, operate our marketing, and comply with our legal obligations. Website usage and analytics data is generally retained for a limited period for analysis and is then aggregated or deleted. Information that becomes part of your medical record is retained in accordance with applicable law and our medical records retention practices, not this website policy.
Where Your Information Is Processed
Some of the service providers we use to operate our Site, analytics, and advertising, including Google, may process information on servers located outside your state or country. Where information is processed on our behalf, we require appropriate safeguards consistent with this Privacy Policy and applicable law.
Business Transfers
If Anand Clinic is involved in a merger, acquisition, sale of assets, or similar transaction, information collected through the Site may be transferred as part of that transaction. We will take reasonable steps to ensure it remains protected consistent with this policy and will provide notice where required by law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through our Site. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security. Please do not transmit sensitive health information through unsecured website forms or email.
Third-Party Links
Our Site may contain links to third-party websites and tools, including our EMR provider's scheduling system. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, such as the right to access, correct, or delete certain information, or to opt out of certain data uses or targeted advertising. Virginia residents: Under the Virginia Consumer Data Protection Act (VCDPA), you may have rights regarding personal data we control, including the right to opt out of targeted advertising. Note that information protected under HIPAA is generally exempt from these state-law rights and is handled under HIPAA instead. To make a request, contact us using the information below.
Children's Privacy
This Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you are a parent or guardian and think we have data about your child, please contact us (information below).
HIPAA and Your Medical Records
This website Privacy Policy is separate from our Notice of Privacy Practices, which describes how we use and protect your protected health information (PHI) as a healthcare provider under the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices governs the health information in your medical record. You can request a copy of our Notice of Privacy Practices by contacting the clinic.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Anand Clinic
116 Oak Tree Blvd NW Christiansburg, VA 24073
(540)-382-4221